{"id":3208,"date":"2020-04-16T13:00:17","date_gmt":"2020-04-16T04:00:17","guid":{"rendered":"http:\/\/blog.touchclass.com\/?p=3208"},"modified":"2020-04-16T13:07:26","modified_gmt":"2020-04-16T04:07:26","slug":"%eb%89%b4%ec%9d%b8-%ec%b0%bd%eb%a6%bd-10%ec%a3%bc%eb%85%84-%ea%b0%90%ec%82%ac-%ec%9d%b8%ec%82%ac%eb%93%9c%eb%a6%bd%eb%8b%88%eb%8b%a4","status":"publish","type":"post","link":"https:\/\/blog.touchclass.com\/ja\/archives\/3208","title":{"rendered":"\ub274\uc778 \ucc3d\ub9bd 10\uc8fc\ub144, \uac10\uc0ac \uc778\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4."},"content":{"rendered":"

\n

\uc548\ub155\ud558\uc2ed\ub2c8\uae4c? (\uc8fc)\ub274\uc778 \ub300\ud45c\uc774\uc0ac \ud55c\uae30\ub0a8\uc785\ub2c8\ub2e4.<\/strong><\/span><\/p>\n

\uc624\ub298\uc740 \uc800\ud76c \ub274\uc778\uc774 \ucc3d\ub9bd\ud55c\uc9c0 10\ub144\uc774 \ub418\ub294 \ub0a0\uc785\ub2c8\ub2e4.
\n\uc774\ub9d8\ub54c\uba74 \uac00\ub4dd\ud588\ub358 \uc0c8\ubd04\uc758 \uc124\ub818\uacfc 4\uc6d4\uc758 \ub530\uc2a4\ud568\uc744 \ucf54\ub85c\ub09819 \uac10\uc5fc\uc99d\uc73c\ub85c \uace0\uc870\ub41c \uae34\uc7a5\uac10\uacfc \ubd88\uc548\uac10\uc774 \uadf8\u00a0 \uc790\ub9ac\ub97c \ub300\uc2e0\ud558\uace0 \uc788\uc5b4 \uc62c\ud574\ub294 \uc800\ud76c\ub3c4 \ub9c8\ub0e5 \uc990\uac70\uc6c0\ub9cc\uc73c\ub85c \ucc3d\ub9bd\uc744 \uae30\ub150\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.\u00a0\uadf8\ub7fc\uc5d0\ub3c4 \uc9c0\uae08\uae4c\uc9c0 \uc131\uc7a5\ud560 \uc218 \uc788\uac8c \ub3c4\uc640\uc8fc\uc2e0 \uc5ec\ub7ec\ubd84 \uc9c4\uc2ec\uc73c\ub85c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n

\ud604\uc7ac \ub274\uc778\uc758 \ub274\ucea0\ud37c\uc2a4, \uc5d4\ud50c\ub808\uc774\uc5b4, \ud130\uce58\ud074\ub798\uc2a4\ub294 \uc804 \uc138\uacc4 300\ub9cc \uc0ac\uc6a9\uc790\uc640 \ud568\uaed8\ud558\uba70 \ubc1c\uc804\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 10\ub144 \uc804 4\uba85\uc758 \uc5f4\uc815\uacfc \ub3c4\uc804\uc73c\ub85c \uc2dc\uc791\ud55c \uc791\uc740 \uc870\uc9c1\uc740 \uc774\uc81c 30\uba85\uc758 \uc804\ubb38\uac00 \uc9d1\ub2e8\uc73c\ub85c \uc131\uc7a5\ud558\uc5ec \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5f0\uad6c, \ucf58\ud150\uce20 \uac1c\ubc1c, \uc11c\ube44\uc2a4 \ub514\uc790\uc778, \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubd84\uc57c\uc5d0\uc11c \uc9c0\uc18d\uc801\uc778 R&D\ub97c \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub274\uc778\uc740 \ucf58\ud150\uce20\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/strong>
\n\uc800\ud76c\ub294 \ucf58\ud150\uce20\ub97c \ub9cc\ub4e4\uace0 \uc804\ub2ec\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uacfc \uae30\uc220\ub4e4\uc744 \uc5f0\uad6c \uac1c\ubc1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucf58\ud150\uce20 \uc18d \ud575\uc2ec \uc815\ubcf4, \ud575\uc2ec \uc815\ubcf4\uc758 \uc804\ub2ec, \uc2b5\ub4dd, \ud65c\uc6a9\uae4c\uc9c0 \uace0\uac1d\uc758 \ub2e4\uc591\ud55c \ucf58\ud150\uce20 \uc774\uc6a9 \ubc29\ubc95\ub4e4\uc744 \uc138\ubc00\ud558\uac8c \ubd84\uc11d\ud558\uba70 \uc5f0\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacfc\uc815 \uc18d\uc5d0\uc11c \uace0\uac1d\uc774 \uac16\uace0 \uc788\ub294 \uace0\ubbfc\ub4e4\uacfc \ubcf8\uc9c8\uc801 \ubb38\uc81c\ub97c \ubc1c\uacac\ud558\uace0 \uc774\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc774 \uc800\ud76c \ub274\uc778\uc758 \uac00\uc7a5 \ud070 \uc77c\uc774\uc790 \ubaa9\ud45c\uc785\ub2c8\ub2e4.<\/p>\n

\ub274\uc778\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc220 \uae30\ubc18 \ud68c\uc0ac\uc785\ub2c8\ub2e4.<\/strong>
\n\ub274\uc778\uc758 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc774 SaaS\uc778 \uc774\uc720\ub294 \uc9c0\uc18d\uc801\uc778 \uc5f0\uad6c\uac1c\ubc1c\uc744 \ud558\uae30 \uc704\ud568\uc785\ub2c8\ub2e4. \uc548\uc815\uc801\uc778 \uc218\uc775\uc744 \ubc14\ud0d5\uc73c\ub85c \ud558\ub8e8\ud558\ub8e8 \ubc1c\uc804\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ub9cc\ub4e4\uc5b4 \ub9c8\ucf13\uc5d0 \uc81c\uacf5\ud558\uace0 \uadf8\uac83\uc774 \ub2e4\uc2dc \uc218\uc775\uc774 \ub418\ub294 \uc120\uc21c\ud658\uc744 \ucd94\uad6c\ud558\uba70 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc798 \ub9cc\ub4e4\uc5b4\uc9c4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uae30\ub2a5 \ud655\uc7a5\uc774 \uc720\uc5f0\ud558\uace0 \uc11c\ube44\uc2a4\uac00 \uc548\uc815\uc801\uc774\uba70 \uace0\uac1d\uc758 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc800\ud76c\ub294 \uc704\ub300\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc5c5\uc758 \ubc29\ubc95\ub4e4\uc744 \ubc30\uc6b0\uba70 \uc774\ub97c \ucc28\uadfc\ucc28\uadfc \uc2e4\ud589\ud574 \ub098\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub274\uc778\uc740 \ubcf8\uc9c8\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294\ub370 \uc9d1\uc911\ud569\ub2c8\ub2e4.\u00a0<\/strong>
\n\uc800\ud76c\ub294 \uac89\uc73c\ub85c \ubcf4\uc774\ub294 \ubb38\uc81c\ub9cc \ud574\uacb0\ud558\ub294 \uac83\uc744 \uc9c0\uc591\ud569\ub2c8\ub2e4. \ubb38\uc81c\uc758 \ubcf8\uc9c8\uc801 \uc774\uc720\uc640 \ub2e4\uc591\ud55c \ud574\uacb0 \ubc29\uc548\ub4e4\uc5d0 \ub300\ud574 \uce58\uc5f4\ud558\uac8c \ub17c\uc758\ud558\uace0 \ubd84\uc11d\ud558\ub294 \uacfc\uc815\uc744 \uac70\uce69\ub2c8\ub2e4. \uc774\ub294 \ub9ce\uc740 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \uc18c\uc694\ub420 \uc218 \uc788\uc9c0\ub9cc \uc880 \ub354 \uba40\ub9ac \ubc14\ub77c\ubcf8\ub2e4\uba74 \uc62c\ubc14\ub978 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \uc9c0\ub984\uae38\uc77c \uc218 \uc788\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \ub274\uc778\uc740 \uc7a5\uae30\uc801 \uc548\ubaa9\uc73c\ub85c \ub2e8\uae30\uc801 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub178\ub825\uc744 \uc9c0\uc18d\ud574\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub274\uc778\uc740 \uace0\uac1d \uc6b0\uc120\uc744 \ub118\uc5b4 \u2018\uace0\uac1d \uc9d1\ucc29(Customer Obsession)’\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/strong>
\n\uc800\ud76c\ub294 2020\ub144 \ud558\ubc18\uae30 CS\ud300, \uc6b4\uc601\ud300, \uc11c\ube44\uc2a4 \ub514\uc790\uc778\ud300\ub4e4\uc744 CX(Customer eXperience)\ud300\uc73c\ub85c \ud1b5\ud569 \ubc1c\uc804\uc2dc\ud0ac \uacc4\ud68d\uc785\ub2c8\ub2e4. \u2018\uace0\uac1d \uc9d1\ucc29\u2019\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc124\uacc4, \uae30\ud68d\ub41c \uae30\uc220\ub85c \uc0c8\ub85c\uc6b4 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc120\ubcf4\uc77c \uac83\uc785\ub2c8\ub2e4. \uc800\ud76c \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\ub294 \uace0\uac1d, \ucd5c\uc885 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc2e4\uc9c8\uc801\uc778 \ub3c4\uc6c0\uacfc \ub9cc\uc871\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774\uc57c\ub9d0\ub85c \uc800\ud76c\uac00 \ud558\uace0 \uc788\ub294 \uc77c\uc758 \uc911\uc694\ud55c \uac00\uce58\uc785\ub2c8\ub2e4.<\/p>\n

\ub9c8\uce58\uba70<\/strong>
\n\ucf54\ub85c\ub09819\uac00 \uac00\ub77c\uc549\uc544\ub3c4 \uc6b0\ub9ac\uac00 \uc774\uc804 \uc0dd\ud65c\ub85c \ub3cc\uc544\uac00\uc9c0\ub294 \ubabb\ud560 \uac83\uc774\ub77c\ub294 \uc804\ub9dd\uc774 \ub098\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ud3ec\uc2a4\ud2b8 \ucf54\ub85c\ub098 \uc2dc\ub300\ub294 \ucf54\ub85c\ub098 \ubc1c\uc0dd \uc774\uc804\uacfc\ub294 \uc644\uc804\ud788 \ub2e4\ub978 \ub274\ub178\uba40(\uc0c8\ub86d\uac8c \ubd80\uc0c1\ud558\ub294 \ud45c\uc900)\uc5d0 \uc801\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. \uc800\ud76c\ub294 \ud3ec\uc2a4\ud2b8 \ucf54\ub85c\ub098 \uc2dc\ub300\uc758 \uc0c8 \ud45c\uc900\uc744 \uc5ec\ub7ec\ubd84\uacfc \ud568\uaed8 \ub9cc\ub4e4\uc5b4 \uac00\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubd04\uc774 \uc654\uc9c0\ub9cc \ubd04\uc740 \uc544\ub2c8\ub77c\ub294 \ub9d0\uc774 \uc2e4\uac10 \ub098\ub294 \uc694\uc998\uc785\ub2c8\ub2e4. \ubb3c\ub9ac\uc801\uc73c\ub85c\ub294 \ub5a8\uc5b4\uc9c0\ub418 \uc0ac\ud68c\uc801\uc73c\ub85c\ub294 \uc5f0\uacb0\ub418\uc5b4\uc57c \ud568\uc744 \ubbff\uc2b5\ub2c8\ub2e4. \ub274\uc778\uc740 \uc5ec\ub7ec\ubd84 \ub355\ubd84\uc5d0 \uc9c0\ub09c 10\ub144\uac04 \uc0dd\uc874\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c0\uae08\ub3c4 \uc800\ud76c\ub294 \uc2dc\uc791(Start)\ud558\uace0 \uc788\uc73c\uba70 \uc131\uc7a5(Up) \ud558\ub294 \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc55e\uc73c\ub85c\ub3c4 \uc9c4\uc2ec \uc5b4\ub9b0 \ucda9\uace0\uc640 \uc758\uacac \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n

\ub274\uc778\uc758 \uac00\uce58\ub97c \uc778\uc815\ud574\uc8fc\uc2e0 \uc5ec\ub7ec\ubd84\uaed8 \ub2e4\uc2dc \ud55c\ubc88 \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc758 \ud68c\uc0ac\uc640 \uac00\uc815\uc5d0\ub3c4 \uac74\uac15\uacfc \ud589\ubcf5\ub9cc\uc774 \uac00\ub4dd\ud558\uae38 \uae30\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n

\uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>","protected":false},"excerpt":{"rendered":"

\uc548\ub155\ud558\uc2ed\ub2c8\uae4c? (\uc8fc)\ub274\uc778 \ub300\ud45c\uc774\uc0ac \ud55c\uae30\ub0a8\uc785\ub2c8\ub2e4. \uc624\ub298\uc740 \uc800\ud76c \ub274\uc778\uc774 \ucc3d\ub9bd\ud55c\uc9c0 10\ub144\uc774 \ub418\ub294 \ub0a0\uc785\ub2c8\ub2e4. \uc774\ub9d8\ub54c\uba74 \uac00\ub4dd\ud588\ub358 \uc0c8\ubd04\uc758 \uc124\ub818\uacfc 4\uc6d4\uc758 \ub530\uc2a4\ud568\uc744 \ucf54\ub85c\ub09819 \uac10\uc5fc\uc99d\uc73c\ub85c \uace0\uc870\ub41c \uae34\uc7a5\uac10\uacfc \ubd88\uc548\uac10\uc774 \uadf8\u00a0 \uc790\ub9ac\ub97c \ub300\uc2e0\ud558\uace0 \uc788\uc5b4 \uc62c\ud574\ub294 \uc800\ud76c\ub3c4 \ub9c8\ub0e5 \uc990\uac70\uc6c0\ub9cc\uc73c\ub85c \ucc3d\ub9bd\uc744 \uae30\ub150\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.\u00a0\uadf8\ub7fc\uc5d0\ub3c4 \uc9c0\uae08\uae4c\uc9c0 \uc131\uc7a5\ud560 \uc218 \uc788\uac8c \ub3c4\uc640\uc8fc\uc2e0 \uc5ec\ub7ec\ubd84 \uc9c4\uc2ec\uc73c\ub85c \uac10\uc0ac\ud569\ub2c8\ub2e4. \ud604\uc7ac \ub274\uc778\uc758 \ub274\ucea0\ud37c\uc2a4, \uc5d4\ud50c\ub808\uc774\uc5b4, \ud130\uce58\ud074\ub798\uc2a4\ub294 \uc804 \uc138\uacc4 300\ub9cc \uc0ac\uc6a9\uc790\uc640 \ud568\uaed8\ud558\uba70 \ubc1c\uc804\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 10\ub144 \uc804 4\uba85\uc758 \uc5f4\uc815\uacfc \ub3c4\uc804\uc73c\ub85c \uc2dc\uc791\ud55c \uc791\uc740 \uc870\uc9c1\uc740 \uc774\uc81c 30\uba85\uc758 \uc804\ubb38\uac00 \uc9d1\ub2e8\uc73c\ub85c \uc131\uc7a5\ud558\uc5ec \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5f0\uad6c, \ucf58\ud150\uce20 \uac1c\ubc1c, \uc11c\ube44\uc2a4 \ub514\uc790\uc778, \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubd84\uc57c\uc5d0\uc11c \uc9c0\uc18d\uc801\uc778 R&D\ub97c \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub274\uc778\uc740 \ucf58\ud150\uce20\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \uc800\ud76c\ub294 \ucf58\ud150\uce20\ub97c \ub9cc\ub4e4\uace0 \uc804\ub2ec\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uacfc \uae30\uc220\ub4e4\uc744 \uc5f0\uad6c \uac1c\ubc1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucf58\ud150\uce20 \uc18d \ud575\uc2ec \uc815\ubcf4, \ud575\uc2ec \uc815\ubcf4\uc758 \uc804\ub2ec, \uc2b5\ub4dd, \ud65c\uc6a9\uae4c\uc9c0 \uace0\uac1d\uc758 \ub2e4\uc591\ud55c \ucf58\ud150\uce20 \uc774\uc6a9 \ubc29\ubc95\ub4e4\uc744 \uc138\ubc00\ud558\uac8c […]<\/p>","protected":false},"author":1,"featured_media":3209,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,201],"tags":[],"class_list":["post-3208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-notice","category-all"],"_links":{"self":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/3208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/comments?post=3208"}],"version-history":[{"count":5,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/3208\/revisions"}],"predecessor-version":[{"id":3214,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/3208\/revisions\/3214"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/media\/3209"}],"wp:attachment":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/media?parent=3208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/categories?post=3208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/tags?post=3208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}