{"id":4402,"date":"2021-04-08T12:00:12","date_gmt":"2021-04-08T03:00:12","guid":{"rendered":"http:\/\/blog.touchclass.com\/?p=4402"},"modified":"2023-08-31T16:53:29","modified_gmt":"2023-08-31T07:53:29","slug":"%ec%bd%94%eb%a1%9c%eb%82%98-%ec%8b%9c%eb%8c%80-%ec%a7%81%ec%9b%90-%ea%b2%bd%ed%97%98ex%ec%9d%98-%ec%a4%91%ec%9a%94%ec%84%b1","status":"publish","type":"post","link":"https:\/\/blog.touchclass.com\/ja\/archives\/4402","title":{"rendered":"\ucf54\ub85c\ub098 \uc2dc\ub300, \uc9c1\uc6d0 \uacbd\ud5d8(EX)\uc758 \uc911\uc694\uc131"},"content":{"rendered":"<p>\uace0\uac1d\uacbd\ud5d8(Customer eXperience, CX), \ub300\uc911\ub9e4\uccb4\uc5d0\uc11c \ub9ce\uc774 \uc5b8\uae09\ub3fc \uc775\uc219\ud55c \uac1c\ub150\uc77c\ud150\ub370\uc694. \uc81c\ud488\uc774\ub098 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9d0\ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc9c1\uc6d0\uacbd\ud5d8(Employee eXperience, EX) \uc5b4\ub5a4 \uc758\ubbf8\uc77c\uae4c\uc694? \uace0\uac1d\uacbd\ud5d8\uc758 \ub73b\uacfc \ube44\uc2b7\ud569\ub2c8\ub2e4. \uc9c1\uc6d0 \ud55c \uc0ac\ub78c\uc774 \uc77c\ud130\uc640 \uad00\uacc4\ub97c \ub9fa\ub294 \uacfc\uc815 \uc804\ubc18\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc744 \uad00\ub9ac\ud558\ub294 \uac83\uc73c\ub85c \uc785\uc0ac \uc804\ubd80\ud130 \ud1f4\uc9c1\uc774\ud6c4 \uc2dc\uc810\uae4c\uc9c0 \uae0d\uc815\uc801 \uad00\uacc4\ub97c \uc720\uc9c0\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc785\ub2c8\ub2e4.<br \/>\n\uae00\ub85c\ubc8c \ub9ac\uc11c\uce58 \uae30\uc5c5 \uac00\ud2b8\ub108\ub294 843\uba85\uc758 \uc778\uc0ac \ucc45\uc784\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74, HR \ub9ac\ub354\ub4e4\uc774 \uc9d1\uc911\ud574\uc57c \ud558\ub294 3\ub300 \ud575\uc2ec \uacfc\uc81c\ub85c \u25b2\uc870\uc9c1\uc744 \uc704\ud55c \uae30\uc220 \ubc0f \uc5ed\ub7c9 \uad6c\ucd95, \u25b2\ub9ac\ub354\uc2ed \uac15\ud654 \uadf8\ub9ac\uace0 \u25b2\uc9c1\uc6d0\uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uaf3d\uc558\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc758 \ub9cc\uc871\uc774 \uace7 \uc5c5\ubb34 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \ub9cc\ud07c HR \ubd80\uc11c\ub294 \uc9c1\uc6d0\uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4.<br \/>\n\ucf54\ub85c\ub098 \ud32c\ub370\ubbf9\uc73c\ub85c \uadfc\ubb34\ud615\ud0dc\uac00 \ub2e4\uc591\ud654\ub418\uace0 \ubcc0\ud654\ud558\uba74\uc11c, \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc7ac\uc124\uc815\ud574\uc57c \ud558\ub294 \uac83\uc774 \ud604\uc2e4\uc774\uc8e0. \uc5b4\ub514\uc11c\ub4e0 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\uace0, \uc9c1\uc6d0\uacfc \ub9ac\ub354 \uc0ac\uc774\uc5d0 \ub354 \uc758\ubbf8 \uc788\uace0 \uc9c0\uc18d\uc801\uc778 \uc815\uc11c\uc801 \uc5f0\uacb0\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \uc6b0\ub9ac \ub0b4\ubd80\uc758 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uac15\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. \ucf54\ub85c\ub098 \ud32c\ub370\ubbf9\ucc98\ub7fc \uc704\uae30 \uc0c1\ud669\uc5d0\uc11c \uc870\uc9c1\uc774 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uad00\ub9ac\ud558\ub294 \ubc29\ubc95\uc5d0\ub294 \ubb34\uc5c7\uc774 \uc788\uc744\uae4c\uc694?<br \/>\nHR \uad00\ub828 \uc11c\uc801 \ub4f1\uc744 \ubc1c\uac04\ud558\ub294 \u2018Human Resource Executive\u2019\ub294 \uc544\ub798\uc640 \uac19\uc774 3\uac1c \ud0a4\uc6cc\ub4dc\ub85c \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<hr \/>\n<h4>\uc870\uc9c1\ubb38\ud654<\/h4>\n<p>\uacac\uace0\ud55c \ud68c\uc0ac\uc758 \uac00\uce58\uac00 \uc788\uc5b4\uc57c \ucf54\ub85c\ub098\ucc98\ub7fc \uc608\uc0c1\uce58 \ubabb\ud55c \ud070 \ubcc0\ud654\uac00 \ubc1c\uc0dd\ud574\ub3c4 \uc870\uc9c1\uc5d0 \ub300\ud55c \uc9c1\uc6d0\ub4e4\uc758 \uc2e0\ub150\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ac\ub354\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ucd5c\uc120\uc744 \ub2e4\ud574 \uc784\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e0\ub8b0\ud558\uace0, \ud68c\uc0ac\uc758 \ud575\uc2ec \uac00\uce58\ub97c \ubc14\ud0d5\uc73c\ub85c \ud55c \uba85\ud655\ud55c \uae30\ub300\uc640 \ubaa9\ud45c \uc124\uc815\ud569\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \uc9c4\ud589 \uc0c1\ud669\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ud53c\ub4dc\ubc31 \uc81c\uacf5\ud574 \ud6a8\uacfc\uc801\uc778 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud574 \uac11\uc791\uc2a4\ub7ec\uc6b4 \ub3cc\ubc1c \uc0c1\ud669\uc5d0\ub3c4 \uc9c1\uc6d0\ub4e4\uc774 \ub2f9\ud669\ud558\uc9c0 \uc54a\uace0 \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08\uacfc \uac19\uc740 \ucf54\ub85c\ub098 \uc2dc\ub300\uc5d4 \uc9c1\uc6d0\ub4e4\uc758 \uac74\uac15\uc774 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. \ucf54\ub85c\ub098 \ube14\ub8e8 \ub4f1 \uc7a5\uae30\ud654\ub41c \ucf54\ub85c\ub098 \ud32c\ub370\ubbf9\uc73c\ub85c \uc9c1\uc6d0\ub4e4\uc758 \uac74\uac15 \ubc29\uc5ed\ub3c4 HR\uc758 \uc911\uc694\ud55c \uc784\ubb34\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. HR\uc740 \uc9c1\uc6d0\ub4e4\uc774 \uc0c1\ud669\uc5d0 \ub530\ub77c \uac1c\uc778 \uc0dd\ud65c\uc5d0 \ud544\uc694\ud55c \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0\ud558\ub3c4\ub85d \uad00\ub9ac\uc790\uc5d0\uac8c \uc694\uccad\ud574\uc57c \ud569\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uae30 \uc704\ud574 \uc778\uc0ac \ub2f4\ub2f9\uc790\ub294 \uad00\ub9ac\uc790\uc5d0\uac8c \ub2e4\uc74c\uacfc \uac19\uc740 \uc801\uc808\ud55c \uc9c8\ubb38\uc744 \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc798 \uc9c0\ub0b4\uc2dc\ub098\uc694?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud544\uc694\ud55c \uac83\uc774 \uc788\uc2b5\ub2c8\uae4c? \uc544\ub2c8\uba74 \uac1c\uc778 \ud734\uac00\uac00 \ud544\uc694\ud55c\uac00\uc694?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc5c5\ubb34 \uc9c4\ud589\uc744 \uc704\ud574 \uc5b4\ub5a4 \uc9c0\uc6d0\uacfc \uc720\uc5f0\uc131\uc774 \ud544\uc694\ud569\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc8fc, \uc6d4, \ubd84\uae30\uc5d0 \ub300\ud55c \uc791\uc5c5 \ubaa9\ud45c\uac00 \uba85\ud655\ud569\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc778\uc0ac\ub2f4\ub2f9\uc790\ub85c\uc11c \uc81c\uac00 \uc5b4\ub5bb\uac8c \ub2f9\uc2e0\uc744 \uc798 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc81c\uac00 \ub2f9\uc2e0\uc744 \ub3c4\uc6b8 \uc218 \uc788\ub294 \ub2e4\ub978 \ubc29\ubc95\uc774 \uc788\ub098\uc694?<\/span><\/li>\n<\/ul>\n<p>\uc9c1\uc6d0\ub4e4\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud574\uc57c\ub9cc \uc6d0\uaca9 \uadfc\ubb34 \ud658\uacbd\uc5d0\uc11c\uc758 \ud6a8\uacfc\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \ub2e4\uc591\ud55c \ud53c\ub4dc\ubc31\uacfc \ubaa9\ud45c \ub4f1\uc744 \ubb38\uc11c\ud654\ud558\uc5ec \ud604 \uc2dc\uc810\uc5d0 \uc54c\ub9de\uc740 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>\uc77c\uad00\uc131 \uc788\ub294 \uc5c5\ubb34 \uc2a4\ud0c0\uc77c<\/h4>\n<p>\uc5c5\ubb34\ub97c \uc77c\uad00\uc131 \uc788\uac8c \ubb38\uc11c\ud654\ud558\ub294 \uac83\uc740 \uc9c1\uc6d0\ub4e4\uc758 \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ud300 \ub9ac\ub354\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uc6b0\uc120\uc21c\uc704 \uc5c5\ubb34 \uc911\uc2ec\uc73c\ub85c \ubaa9\ud45c\ub97c \uc81c\ub300\ub85c \ub2ec\uc131\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \uc5c5\ubb34 \uc9c4\ud589\uc5d0 \uc9d1\uc911\ud558\ub3c4\ub85d \uad8c\uc7a5\ud569\ub2c8\ub2e4. \ucd5c\uc801\uc758 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc704\ud574 \uad00\ub9ac\uc790\uc5d0\uac8c \ub2e4\uc74c\uacfc \uac19\uc740 \uc0ac\ud56d\uc744 \uad8c\uc7a5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ubcf4\ub2e4 \uc720\uc5f0\ud558\uac8c \ubbf8\ud305\uc744 \uc9c4\ud589\ud558\uace0, \uc6d0\uaca9 \ud611\uc5c5\uc744 \ud1b5\ud574 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ubbfc\ucca9\ud558\uac8c \uc791\uc5c5\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub9e4\uc77c \uc2a4\ud0e0\ub4dc\uc5c5 \ubbf8\ud305\uc744 \uc2dc\ud589\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc5c5\ubb34 \uc885\ub8cc \uc2dc\uc810\uc5d0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc9c4\ud589\ud558\uc2ed\uc2dc\uc624. <\/span><\/li>\n<\/ul>\n<figure id=\"attachment_4404\" aria-describedby=\"caption-attachment-4404\" style=\"width: 680px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4404\" src=\"http:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230.png\" alt=\"\" width=\"680\" height=\"419\" srcset=\"https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230.png 5000w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230-300x185.png 300w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230-1024x630.png 1024w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230-820x505.png 820w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1266347230-500x308.png 500w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-4404\" class=\"wp-caption-text\">Source : Shutterstock<\/figcaption><\/figure>\n<p>\uc774\ub7ec\ud55c \ud328\ud134\uc740 \ud574\ub2f9 \uad00\ub9ac\uc790\uac00 \ud2b9\uc815 \uadf8\ub8f9\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \uc6b4\uc601 \ubaa8\ub378\ub85c \ubc1c\uc804\ud560 \ub8e8\ud2f4\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub294 \uae30\ud68c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4><b>\uae30\uc220\ub825 \uac15\ud654<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">HR \ub9ac\ub354\ub4e4\uc740 \ub514\uc9c0\ud138 \uc5c5\ubb34 \uacf5\uac04\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uad6c\ucd95\ud574 \uc7ac\ud0dd\uadfc\ubb34\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud658\uacbd\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc120 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub9e4\uc77c \uc870\uae08\uc529 \ub354 \ud5a5\uc0c1\uc2dc\ud0a4\uaca0\ub2e4\ub294 \ubaa9\ud45c\uc640 \ud568\uaed8 \ud6a8\uacfc\uc801\uc778 HR \ubc0f IT \ub9ac\ub354 \ud30c\ud2b8\ub108\uc2ed\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. \uc989, \uc9c1\uc6d0\ub4e4\uc774 \ud604\uc7ac \uc5c5\ubb34\uc6a9\uc73c\ub85c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ubaa8\ub4e0 \uae30\uae30\uc5d0\uc11c \uc9c1\uc6d0\ub4e4\uc774 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ub3c4\uad6c\uc640 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc0ac\uc6a9\uc744 \uc219\uc9c0\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5b4\ub514\uc11c\ub4e0 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 HR \ubc0f IT \ud611\uc5c5\uc744 \uc704\ud55c \uc8fc\uc694 \uace0\ub824 \uc0ac\ud56d\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc9c1\uc6d0\ub4e4\uc774 \ub2e8\uae30, \uc911\uae30, \uc7a5\uae30\uc801\uc73c\ub85c\ub294 \uc5b4\ub5a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud544\uc694\ud569\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc5c5\ubb34 \ud658\uacbd\uc774 \ubcc0\uacbd\ub428\uc5d0 \ub530\ub77c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ub370\uc774\ud130\uc5d0 \uc5b4\ub5bb\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ud300\uc6d0 \uac04 \uc5b4\ub5bb\uac8c \uc18c\ud1b5\ud558\uace0 \ud611\ub825\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \uacbd\uc6b0 \uc9c1\uc6d0\ub4e4\uc740 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc2e0\uc785\uc0ac\uc6d0 \uad50\uc721 \ubc0f \ud1f4\uc0ac \ud504\ub85c\uc138\uc2a4\ub294 \uc5b4\ub5bb\uac8c \ubcc0\ud654\ud569\ub2c8\uae4c?<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_4403\" aria-describedby=\"caption-attachment-4403\" style=\"width: 680px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-4403\" src=\"http:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499.png\" alt=\"\" width=\"680\" height=\"453\" srcset=\"https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499.png 2475w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499-300x200.png 300w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499-1024x683.png 1024w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499-820x547.png 820w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/shutterstock_1499713499-500x333.png 500w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-4403\" class=\"wp-caption-text\">Source : Shutterstock<\/figcaption><\/figure>\n<p>\ub610\ud55c HR \ub9ac\ub354\ub294 \uac1c\uc778\uc774 \uc6f9 \ud68c\uc758 \ubc0f \uace0\uae09 \ud611\uc5c5 \uae30\uc220\uacfc \uac19\uc774 \uc0c8\ub85c\uc6b4 \ud504\ub85c\uc138\uc2a4\uc640 \uc775\uc219\ud558\uc9c0 \uc54a\uc740 \ub3c4\uad6c\ub97c \ud0d0\uc0c9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc219\uc9c0\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc9c0\uce68, \uad50\uc721 \ub4f1\uc744 \uc81c\uacf5\ud574 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\uc774\uc81c \ucf54\ub85c\ub098 \uc774\uc804\uc758 \uacfc\uac70\ub85c \ub3cc\uc544\uac08 \uc218 \uc5c6\ub2e4\ub294 \uc804\ubb38\uac00\uc758 \uc758\uacac\uc774 \uc9c0\ubc30\uc801\uc774\uc8e0.<br \/>\n<\/span><span style=\"font-weight: 400;\">\ucf54\ub85c\ub098 \uc2dc\ub300\uc5d0 \ud68c\uc0ac\uc758 \uc778\uc0ac\ud300 \ubc0f \uae30\uc5c5 \ub9ac\ub354\ub4e4\uc774 \uc5b4\ub5bb\uac8c \ubc18\uc751\ud558\ub294\uc9c0\uac00 \uc218\ub144 \ub3d9\uc548 \ucc44\uc6a9 \uc2dc\uc7a5 \ub0b4 \uae30\uc5c5 \ud3c9\ud310\uc744 \uc88c\uc6b0\ud560 \uac83\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<br \/>\n\ub9cc\uc57d \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \uc9d1\uc911\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc778\uc7ac\ub4e4\uc740 \ud68c\uc0ac\ub97c \ub5a0\ub098\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<hr \/>\n<h4 style=\"text-align: center;\"><b>\ud130\uce58\ud074\ub798\uc2a4\ub294?<\/b><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\uc624\ud504\ub77c\uc778\uc5d0\uc11c \uc9c4\ud589\ud558\ub358 \ubaa8\ub4e0 \uad50\uc721 \ubc29\uc2dd\uc744 \ube44\ub300\uba74 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uad6c\ud604\ud560 \uc218 \uc788\ub294 \uad50\uc721 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p style=\"text-align: center;\"><b>\ud559\uc2b5\ubd80\ud130 \uc0ac\uc804\ud6c4 \uacfc\uc81c, \uc124\ubb38\uc870\uc0ac, \ud14c\uc2a4\ud2b8\uae4c\uc9c0 \u2018\ud130\uce58\ud074\ub798\uc2a4\u2019 \ud558\ub098\ub85c \ud574\uacb0<br \/>\n<\/b><b>\uc18c\uc15c\ub7ec\ub2dd<\/b><span style=\"font-weight: 400;\"> : \uacf5\uac10\uac00\ub294 \uc758\uacac\uc5d4 \u2018\uc88b\uc544\uc694\u2019, \uc911\uc694\ud55c \ub0b4\uc6a9\uc740 \u2018\uc800\uc7a5\u2019, SNS\ucc98\ub7fc \uc790\uc720\ub85c\uc6b4 \uc758\uacac \uacf5\uc720<br \/>\n<\/span><b>\uac8c\uc774\ubbf8\ud53c\ucf00\uc774\uc158<\/b><span style=\"font-weight: 400;\"> : \ud559\uc2b5 \ud65c\ub3d9\ud560 \ub54c\ub9c8\ub2e4 \ud3ec\uc778\ud2b8\ub294 \uc313\uc774\uace0, \ubc43\uc9c0\uc640 \uc561\uc790 \ud68d\ub4dd!<br \/>\n<\/span><b>\ub77c\uc774\ube0c\uac15\uc758<\/b> : \ub77c\uc774\ube0c\uc2a4\ud2b8\ub9ac\ubc0d \uc11c\ube44\uc2a4 \uc81c\uacf5, \ucc44\ud305\uc744 \ud1b5\ud574 \uac15\uc758 \uc911 \uc2e4\uc2dc\uac04 \uc18c\ud1b5 \uac00\ub2a5<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-4407 aligncenter\" src=\"http:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/987.jpg\" alt=\"\" width=\"469\" height=\"464\" srcset=\"https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/987.jpg 469w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/987-300x297.jpg 300w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/987-120x120.jpg 120w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/><\/p>\n<p><a href=\"mailto:sales@touchclass.com\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4415\" src=\"http:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc.png\" alt=\"\" width=\"463\" height=\"94\" srcset=\"https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc.png 1500w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc-300x61.png 300w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc-1024x208.png 1024w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc-820x167.png 820w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc-1480x305.png 1480w, https:\/\/blog.touchclass.com\/wp-content\/uploads\/2021\/04\/\ubc84\ud2bc-500x102.png 500w\" sizes=\"(max-width: 463px) 100vw, 463px\" \/><\/a><\/p>\n<pre><span style=\"font-weight: 400;\">Reference : \n<\/span><a href=\"https:\/\/hrexecutive.com\/how-to-boost-employee-experience-during-crisis\/\"><span style=\"font-weight: 400;\">How to boost employee experience during crisis<\/span><\/a>\n<span style=\"font-weight: 400;\">\u203b \ubcf8 \uae00\uc5d0 \ud65c\uc6a9\ub41c \ucc38\uace0 \uc544\ud2f0\ud074\uc740 \ub3c5\uc790\uc758 \uc774\ud574\ub97c \ub3d5\uae30 \uc704\ud574 \uc77c\ubd80 \uc758\uc5ed\uacfc \ud3b8\uc9d1\uc774 \uc788\uc74c\uc744 \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4.<\/span><\/pre>","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d\uacbd\ud5d8(Customer eXperience, CX), \ub300\uc911\ub9e4\uccb4\uc5d0\uc11c \ub9ce\uc774 \uc5b8\uae09\ub3fc \uc775\uc219\ud55c \uac1c\ub150\uc77c\ud150\ub370\uc694. \uc81c\ud488\uc774\ub098 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9d0\ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc9c1\uc6d0\uacbd\ud5d8(Employee eXperience, EX) \uc5b4\ub5a4 \uc758\ubbf8\uc77c\uae4c\uc694? \uace0\uac1d\uacbd\ud5d8\uc758 \ub73b\uacfc \ube44\uc2b7\ud569\ub2c8\ub2e4. \uc9c1\uc6d0 \ud55c \uc0ac\ub78c\uc774 \uc77c\ud130\uc640 \uad00\uacc4\ub97c \ub9fa\ub294 \uacfc\uc815 \uc804\ubc18\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc744 \uad00\ub9ac\ud558\ub294 \uac83\uc73c\ub85c \uc785\uc0ac \uc804\ubd80\ud130 \ud1f4\uc9c1\uc774\ud6c4 \uc2dc\uc810\uae4c\uc9c0 \uae0d\uc815\uc801 \uad00\uacc4\ub97c \uc720\uc9c0\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc785\ub2c8\ub2e4. \uae00\ub85c\ubc8c \ub9ac\uc11c\uce58 \uae30\uc5c5 \uac00\ud2b8\ub108\ub294 843\uba85\uc758 \uc778\uc0ac \ucc45\uc784\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74, HR \ub9ac\ub354\ub4e4\uc774 \uc9d1\uc911\ud574\uc57c \ud558\ub294 3\ub300 \ud575\uc2ec \uacfc\uc81c\ub85c \u25b2\uc870\uc9c1\uc744 \uc704\ud55c \uae30\uc220 \ubc0f \uc5ed\ub7c9 \uad6c\ucd95, \u25b2\ub9ac\ub354\uc2ed \uac15\ud654 \uadf8\ub9ac\uace0 \u25b2\uc9c1\uc6d0\uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uaf3d\uc558\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc758 \ub9cc\uc871\uc774 \uace7 \uc5c5\ubb34 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \ub9cc\ud07c HR \ubd80\uc11c\ub294 \uc9c1\uc6d0\uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4. \ucf54\ub85c\ub098 \ud32c\ub370\ubbf9\uc73c\ub85c \uadfc\ubb34\ud615\ud0dc\uac00 \ub2e4\uc591\ud654\ub418\uace0 \ubcc0\ud654\ud558\uba74\uc11c, \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc7ac\uc124\uc815\ud574\uc57c \ud558\ub294 \uac83\uc774 \ud604\uc2e4\uc774\uc8e0. \uc5b4\ub514\uc11c\ub4e0 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\uace0, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":4405,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[499,961],"tags":[664,662],"class_list":["post-4402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trend","category-insight","tag-ex","tag-662"],"_links":{"self":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/4402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/comments?post=4402"}],"version-history":[{"count":14,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/4402\/revisions"}],"predecessor-version":[{"id":7605,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/posts\/4402\/revisions\/7605"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/media\/4405"}],"wp:attachment":[{"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/media?parent=4402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/categories?post=4402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.touchclass.com\/ja\/wp-json\/wp\/v2\/tags?post=4402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}